zbaje's Privacy Policy

Introduction & Scope

This Privacy Policy ("Policy") describes how the website zbaje.lat, operated by zbaje ("we", "us", "Platform"), collects, processes, stores, and protects the personal information of its users ("you", "your").

zbaje is a safe and reliable online betting and casino platform for players in Bangladesh. By using our services, you are considered to have agreed to the terms of this Policy. If you disagree with any part of this Policy, please refrain from using our platform.

This Policy applies to all zbaje services, products, applications, and websites that involve users' personal information. We may update this Policy from time to time, and you will be notified of any significant changes via a notice on our platform.

1 What Information We Collect

zbaje collects user information in several ways. Below is a detailed breakdown of the information gathered:

1.1 Information You Provide Directly

When you create an account or use our services on the platform, you provide the following information:

• Full name and date of birth
• Mobile number and email address (if applicable)
• Payment information (bKash, Nagad, Rocket, Upay account numbers)
• Documents submitted for identity verification (National ID card, passport, or driving licence)
• Information provided when contacting customer support

1.2 Automatically Collected Information

When you use our website, we automatically collect the following information:

• IP address and device identifier information
• Browser type and version
• Operating system information
• Session logs, page visits, and click data
• Information collected via cookies and similar tracking technologies
• Transaction history and gaming activity records

1.3 Information Received from Third Parties

In some cases, we may receive information through third-party service providers, such as payment processing companies or identity verification services. This information is always shared in accordance with the relevant provider's own privacy policy.

2 Purpose of Using Information

zbaje uses collected information for the following lawful purposes:

2.1 Account Management and Service Delivery

• Completing the registration process and keeping accounts active
• Processing deposit and withdrawal transactions
• Managing bonuses and promotional offers
• Ensuring uninterrupted operation of gaming services

2.2 Identity Verification and Security

• Conducting the Know Your Customer (KYC) process
• Preventing fraud, money laundering, and illegal activity
• Ensuring account security and preventing unauthorised access
• Complying with age verification and responsible gaming policies

2.3 Improving Customer Service

• Responding to your support requests
• Analysing and improving platform performance
• Personalising the user experience
• Diagnosing and resolving technical issues

2.4 Legal and Regulatory Obligations

Under applicable laws and regulations, we may be required to retain and disclose certain information. In such cases, we are always committed to fulfilling our legal obligations.

3 Cookies & Tracking Technologies

The zbaje website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help our website remember your visit and improve our services.

3.1 Types of Cookies

• Essential Cookies: Essential for maintaining login sessions and security. Blocking these will prevent the platform from working properly.
• Functional Cookies: Remember your preferences — such as language settings and display preferences.
• Analytical Cookies: Measure site usage and performance, helping us improve our services.

3.2 Cookie Controls

You can disable or delete cookies at any time by changing your browser settings. Please note that disabling essential cookies may cause some services to not work properly.

4 Sharing & Disclosure of Information

zbaje does not sell your personal information to any third party. However, we may share information in the following limited circumstances:

4.1 Service Provider Partners

We work with trusted third-party service providers who carry out specific functions on our behalf — such as payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technical infrastructure. These partners may only use information for the specified purpose and are required to comply with our privacy standards.

4.2 Legal Requirements

We may be required to disclose information under a court order, a lawful request from law enforcement authorities, or applicable law. In such cases, we will disclose only the information legally required.

4.3 Fraud Prevention

To prevent money laundering, fraud, or other illegal activity, we may share limited information with relevant authorities or industry bodies. This is necessary to protect all of our users.

5 Data Security Measures

zbaje applies industry-standard security measures to protect your personal information. Our security framework consists of the following elements:

5.1 Technical Safeguards

• SSL Encryption: All data transmissions are protected by 256-bit SSL/TLS encryption
• Data Encryption: Sensitive information stored is kept in encrypted form
• Firewall & Anti-DDoS Protection: Prevention of unauthorised access and attacks
• Secure Payment Gateway: All financial transactions are conducted through encrypted and verified channels

5.2 Administrative Safeguards

• Staff privacy training and access control policies
• Access to information restricted to authorised staff only, in line with a minimum-access policy
• Regular security audits and risk assessments

5.3 Acknowledgement of Limitations

While we take state-of-the-art measures to protect data, transmitting information over the internet is not entirely risk-free. Therefore, we cannot guarantee complete security, but we are committed to keeping your information as secure as possible.

6 Data Retention Period

zbaje retains your personal information only for as long as necessary. The retention period depends on the type and purpose of the information:

• Account Information: For the entire period the account is active and, after closure, for as long as legally required
• Transaction Records: For the period specified under financial regulations
• Gaming History: As needed for responsible gaming policy and dispute resolution
• Support Communications: After the matter is resolved and for a reasonable period for any follow-up
• Cookie Data: Depending on the type of cookie, typically at the end of a session or upon expiry of the set period

Once retention is no longer needed, we delete or anonymise your information using secure methods.

7 Your Rights

You have the following rights regarding your personal information:

7.1 Right of Access

You can find out at any time what information we hold about you and how it is being used. Contact our support team to request this information.

7.2 Right to Rectification

If any information we hold about you is incorrect, you can request that it be corrected. Once accurate information is provided, we will update it promptly.

7.3 Right to Erasure

In some cases, you may request that your personal information be deleted. Please note that it may not be possible to delete all information due to legal obligations.

7.4 Right to Object to Processing

You may object to the processing of your information for specific purposes, particularly in relation to marketing communications.

7.5 How to Exercise Your Rights

To exercise any of the above rights, contact our support team via live chat or email. We will process your request in a timely manner.

8 Privacy Protection for Minors

zbaje provides services only to individuals aged 21 or older. We do not knowingly collect or process personal information from minors.

If we become aware that a minor has registered on our platform, we will immediately close that account and delete the associated information.

To learn more about responsible gaming, visit our Responsible Gaming page.

9 Policy Changes & Updates

zbaje may review and update this Privacy Policy from time to time. If any significant changes are made, we will:

• Update the "Last Updated" date on this page
• Display a clear notice on our platform
• Directly notify registered users where necessary

Continuing to use our platform after any changes will be taken as your agreement to the updated policy. It is therefore advisable to review this page regularly.

10 Contact Us

If you have any questions, comments, or concerns about this Privacy Policy, please get in touch with us. Our support team is available 24 hours a day, 7 days a week in both Bengali and English.

We are always ready to respond to your privacy-related requests. For more information, visit our FAQ page and Terms & Conditions.