Frequently Asked Questions
zbaje FAQ — Everything in One Place
From deposits and withdrawals to KYC verification and support — find detailed answers here to all the questions that come up when using zbaje.
The most common questions from zbaje users are organized on this page into four sections: contact and support, identity verification, withdrawals, and deposits. Each answer is based on actual information and policies from our site, so you can make the right decision quickly. If you don't find your question here, contact our 24/7 support team.
Contact & Support
zbaje's support team can assist in both Bengali and English. Players from Bangladesh can easily ask questions in Bengali and receive clear Bengali responses. English is also available. Reach out in either language — the reply will come in that same language.
Yes, zbaje's support team is active 7 days a week, 24 hours a day. Whether it's late at night, a holiday, or Eid — you'll get help. Live chat typically connects you quickly; emails are also responded to as fast as possible.
To resolve issues faster, keep a few things handy before reaching out to support: your account ID or registered mobile number, a brief description of the problem, the relevant transaction ID (if any), and a screenshot (if applicable). Providing these details helps the representative resolve things much more quickly.
zbaje offers two support channels. The first is live chat — log in to the site and start an instant chat from any page. The second is email — for complex issues or sending documents, email [email protected]. Both channels are available in Bengali and English.
Absolutely. zbaje's live chat works fully from a mobile browser. Open the site in any browser on an Android or iOS device, log in, and start chatting. No separate app download is needed.
Identity Verification (KYC)
To ensure security and prevent fraud, zbaje requires that the account name and the mobile banking wallet name used must be exactly the same. A withdrawal made under a different name may be temporarily held and a verification request may follow. Entering the correct name at registration avoids complications down the line.
The identity verification or KYC process is primarily for your own protection. It confirms that you are the one managing the account, and that no one can open an account in your name or withdraw funds. It also helps prevent money laundering and maintain a fair and safe environment for all users.
Yes. All documents uploaded to zbaje are stored securely through SSL encryption. No information is shared with third parties. The sole purpose of identity verification is to confirm account ownership — the information is not used for anything else. See our privacy policy for more details.
There is no need to panic if verification is rejected. It usually happens due to a blurry image, an expired document, or a name mismatch. Contact support and find out the reason, then resubmit clear and correct documents. Reaching out via live chat allows a representative to guide you directly.
A verification request most commonly comes up during the first large withdrawal or when unusual activity is detected on the account. It may also be requested if there is any discrepancy in the name or payment method. Keeping accurate information on the account while active makes these situations easy to handle.
How to Withdraw Money
The minimum withdrawal limit from zbaje is ৳1,000. This applies regardless of whether you withdraw via bKash, Nagad, Rocket, or Upay. If the account does not have at least this amount in withdrawable balance, the withdrawal request will not be processed.
Yes, zbaje's withdrawal system operates 24/7. Whether it's 3 AM or Friday — you can submit a withdrawal request at any time. Requests are processed through bKash, Nagad, Rocket, and Upay, and the money typically arrives within 5–30 minutes.
Withdrawals are usually completed within 5–30 minutes. If more than 30 minutes have passed and the money has not arrived, first refresh your wallet balance. If the issue persists, contact live chat or [email protected] with your transaction ID.
The standard withdrawal time at zbaje is 5 to 30 minutes. The same timeframe applies for bKash, Nagad, Rocket, and Upay. Most withdrawals are completed within this window. Having a fully verified account makes the process even smoother.
Yes, but the wagering requirement must be met first. For example, if you deposit ৳1,000 and receive a 120% bonus of ৳1,200 — you must complete 25 times that ৳1,200 bonus, meaning ৳30,000 in bets, before withdrawing any winnings from the bonus. Wagering is calculated on the bonus amount only.
How to Deposit Money
After a deposit, the balance usually updates within a few minutes. If there is an issue, first refresh the page and wait a moment. If the money still hasn't arrived, contact live chat or [email protected] with the transaction number and screenshot from your wallet.
zbaje does not impose any additional fee on deposits. However, bKash, Nagad, Rocket, and Upay may charge a small service fee according to their own policies. These charges are determined by the respective wallet's rules and are outside zbaje's control.
Log in to zbaje and go to the cashier or deposit section, select Nagad as the payment method, and enter the amount (minimum ৳100). Send money from your Nagad app to the Nagad number shown on screen and confirm with the transaction ID. The balance will be added within a few minutes.
Yes, bKash is one of the most popular deposit methods at zbaje. Log in and go to the cashier, select bKash, enter the amount (minimum ৳100), and send money to the bKash number displayed. Submit with the transaction number and the deposit is complete.
The minimum deposit at zbaje is ৳100 — and this applies to all methods: bKash, Nagad, Rocket, and Upay. Starting with a small budget is easy. Note that if you want to take advantage of the 120% welcome bonus, a higher deposit means a higher bonus.
Still have questions? We're ready to help
For any issue, zbaje's support team is always by your side. Chat directly via live chat or send us the details by email.
Live Chat
24/7 instant support
Email Support
[email protected]